fbpx
Menu Close

Feature Launch: MMS Image Feed for Digital Displays

Whether you’re a small business owner, event promoter, or community organizer, your customers are actively snapping pictures of their meals, taking photos to remember their experiences, and sharing these images with their friends. I’m excited to announce the launch of MMS Image Feeds today. This feature allows you to interact with your customers/audience while also promoting your product or event! When your customer send images via text message to your Dial Butler phone number, they’ll automatically be displayed on your MMS Image feed. This customizable image feed can be displayed on computer monitors, televisions, and other digital displays throughout your venue. Simply point your display to the custom Dial Butler address provided in your account and you’re good to go! No additional configuration or setup is needed. The displays with automatically update with fresh photos.

Here’s a feed recording showing how a restaurant owner is using Dial Butler’s MMS Image Feed feature to showcase customer photos on displays in the waiting and bar areas.

-Kevin

Feature Launch: Text Message Polls, SMS Polling

Today, Dial Butler launched SMS Polling. SMS Polling, or text message polling, enables customers to create polls, configure response options, and display results without any technical skills! SMS polls are an easy way to interact with your audience through a channel immediately accessible and familiar to them. Radio stations and news outlets can leverage SMS polling to build audience engagement. Business owners and organizational leaders can use SMS polling to gather real-time feedback or create live, interactive events.

Watch as we create an SMS poll and share results in less than 2 minutes!

Creating a Text Message Poll with DialButler.com

Once you’ve created your poll, share the results with your audience directly or display them using your customizable, shareable link. Choose from one of the many different themes available (with custom themes coming in the near future). Here’s a sampling of some of the result themes currently available:

Create your SMS poll today using Dial Butler!

Feature Launch: Set an auto reply for all incoming text messages

As a request of customer requests and feedback, today we launched the ability to set a default auto-reply message for all incoming text messages. If an incoming text message doesn’t have a keyword associated with it, you can set a default auto-reply text message. This feature is a great way to provide confirmation of message recipient to the sender. You can also use default auto-reply to set expectations on what happens next for your use case (such as “Look for your photo on our 4pm news broadcast!” or “Thanks for sharing your feedback with us”).

To use this feature, simply navigate to the Manage Account section of Dial Butler, select “Inbound Contact Flows” and then “Text – Inbound” from the left menu, and enable the Default Auto-Reply message. As with standard keyword replies, you can also include an image in your default auto-reply text message.

If you have a feature you’d like to see, let us know by engaging with us on social media or commenting on this blog post!
Facebook | Twitter | Instagram | YouTube

Stop spam phone calls by using a second phone number

Despite attempts at regulation through hefty fines and Do Not Call registries, robocalls and telemarketers are still annoyances for most people. It’s nearly impossible to avoid them. It may surprise you that telemarketers obtain your number from everyday interactions such as ordering pizza, apply for credit, or even donating to a trusted charity. As detailed by the BBB, many organizations collect and silently sell your personal information to telemarketing companies (and anyone else who is willing to pay for it, including shady individuals). While it’s important to review the Privacy Policy of groups to which you provide your information, it’s not always possible and sometimes those policies can be confusing to read and several pages long.

One easy solution to this problem is to claim a second phone number from Dial Butler and use it whenever you’re providing information to an organization that shouldn’t have a need to call you on a recurring basis. Share this second number with whomever you like and when it’s no longer needed, release it with a single click and calls will no longer be sent to you.

1. Claim a second phone number through Dial Butler
Just $5 gets you started. Click here to get started.

Claiming a number with Dial Butler

2. Temporarily send calls placed to your Dial Butler number to your permanent phone number
This allows you to easily prevent unwanted parties from getting ahold of your permanent phone number.

Configuring your second number to forward to your primary number

3. When you no longer need the temporary number, simply release it from the Dial Butler console.
Your existing number is protected and will no longer receive calls placed to your Dial Butler number.

 

Bonus: you can use this same number for sending and receiving text messages!

Sending a text message with your Dial Butler number

How schools can benefit from Dial Butler’s calling and texting platform

The communication challenges faced by schools are often unique. Mixed with tight budget constraints, finding a feasible solution can be difficult. With Dial Butler’s text messaging and calling platform, schools can communicate immediately and directly with parents for less than it costs to print a sheet of paper. Combined with the 98% open rate for text messages, it makes more sense to send awareness messages via text messages or pre-recorded calls than it does to send handouts, mass-mail, or rely on email. Here are some examples where text messaging or pre-recording calling can be more effective in reaching parents while being cost-effective.

  1. Announce delays and cancellations. Text messages are timely and effective with 98% of messages being read (90% of them read within three minutes). Trigger messages to parents in less than a minute.
  2. Boost extra-curricular and after-school event attendance. Remind parents of school events to boost attendance and participation. This improves fund-raising while building a more engaged student body.
  3. Increase parents/care-giver participation with PTO/PTA polling. Parents appreciate being heard and a voting system is a great way to achieve this. With Dial Butler text message polling (included for free), let parents vote on issues important to them American Idol style!
  4. Send policy reminders.
  5. Create anti-bullying campaigns and control rumors. Get ahead of issues before they get out of hand by creating awareness with parents. Let them know what to look for and what to discuss with their kids at home.
  6. Create controlled image feeds from school events without the risks associated with social media. From Homecoming to last weekend’s Soccer match, stream a moderated media (photos and videos!) feed to keep the halls fresh and exciting. No technical skillset needed when you use Dial Butler’s text message media feed product (included for free).

Standard Benefits of Using Dial Butler

  • Save money by not paying for bundled features in recurring monthly subscription packages. Pay for what you use, not a forced subscription fee each month.
  • Enterprise reliability with an uptime SLA of 99.95%
  • Everything is real-time – as soon as an event occurs, such as sending a message, track the status through to delivery and see the exact cost of that event.
  • Telephone Consumer Protection Act (TCPA) handling is managed for each of your numbers. Dial Butler will manage STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, START, YES, UNSTOP, HELP, and INFO keywords for you so you don’t have to worry about maintaining lists.

Flexibility Benefits of Using Dial Butler

  • Unlimited keywords with auto-responses, including responses with images.
  • Receive images and video.
  • Choose your own, dedicated number with our advanced keyword number search.
  • Use the same number for phone calls and text messages, inbound and outbound.
  • Claim and release numbers as-needed without any commitment. Our numbers undergo thorough cleansing and idle for a minimum of four months after being released to prove you with a clean and safe number for your use.

Toll-Free Forwarding – How does it work?

Toll-free forwarding enables you to share a toll-free number with the world and forwarding incoming calls to a personal or private number (your cell phone, home phone, or office phone, for example).

Share your Dial Butler toll-free number with your customers instead of managing two separate phone lines (which is costly and cumbersome), sharing your personal number with your customers (resulting in no separation in work and personal life), or not sharing any number (which erodes trust with your customers and can cause a loss of revenue). With your Dial Butler number, choose when and how calls forward to you or your employees.

Your Dial Butler toll-free number will forward all calls from your toll-free number to your desired destination number. Use the Dial Butler Management Console to create the optimal customer experience for your callers through custom greetings, hours of operation configuration, and more.

Now that you know more about how Dial Butler toll-free forwarding works, read our post on the top reasons to get a toll-free number for your business!

Toll-Free Forwarding Demonstration Option Now Live

Unsure exactly how the Dial Butler toll-free forwarding service works? No sweat! We’ve added a really cool feature to allow you to experience it first hand!

From the main page of DialButler.com, select the number you’d like to claim, enter the destination number you’d like to forward to (your cell phone, for example), and select “Get a Demo”.  The destination phone number you entered will immediately ring with a single, automated demonstration call.

If you like the experience, continue on to claim your number. We’ll reserve it for you for 15 minutes after the automated demo call.

Between on-demand demonstrations, no contracts, and no commitments, there’s nothing to lose by subscribing to Dial Butler and claiming your toll-free forwarding number!

The output of a demonstration request | Click to expand

Oh, and by the way, we hate sales calls just as much as you so we promise that number won’t be called again unless you request another demo. Happy demo’ing!

 

Text-to-Speech Sandbox Tool Now Available

DialButler.com offers toll-free number forwarding with custom messages (“Thanks for calling!” or “We’re close right now, send an email”) that can either be uploaded OR converted from text-to-speech. This enables our customers to quickly modify messaging without re-recording messages manually. Dial Butler launched a new text-to-speech tool for our customers to enable editing and fine-tuning messages for their Dial Butler toll-free numbers before making them live.

In effort to enable agile experiences for our customers, Dial Butler has offered text-to-speech for menu messaging (along with eight different voices to choose from). Using our text-to-speech menu tool, customers can modify the messages their callers hear when they dial their Dial Butler toll-free number without having to manually record messages or pay for voice talent to manually record messages. This is a great way to insert adhoc messages to get the word out about promotional events, let callers know about sudden business closures due to weather, and keep a low-overhead on your customer service infrastructure.

Launching today, all Dial Butler customers now have access to our new text-to-speech sandbox tool. This tool enables you to listen to your toll-free configuration messages before saving them so that you know what they sound like and how long they are before they’re exposed to your callers. Tweak the wording and compare the eight voice options available to find the perfect sound for your callers. Here’s a quick video demo of how simple it is to use!

We hope you enjoy this new feature which is available to everyone at no additional cost. As always, we want your feedback on what other tools and features you’d like to see. Reach out via social media (@DialButler) and let’s chat!

Top Reasons to Claim an 800 Number for Your Business

It’s as much marketing as it is utility. Toll-free numbers are an effective, easy-to-implement tactic for both building your brand while also improving the service your provide to your customers. Here are some of the top reasons it’s a smart move to claim a toll-free forwarding number today:

  1. Expand your customer base. Separate yourself from being a just local business to a business with nationwide scope. For example, if you operate a drone repair service in Colorado, a toll-free number on your website and social media build a stronger image of your business for customers coast-to-coast, not just your local Coloradans.
  2. Enable scale and growth. If your business spans multiple locations or perhaps exists entirely virtually, a toll-free number is a great way to funnel your customers through a single channel and standardize both the customer experience and the business processes behind those experiences. Your number stays with you as you expand.
  3. Flexibility. With Dial Butler toll-free forwarding services, you control when you number rings, what messages are played, what menus are available, and many other aspects of the caller experience. Forward your toll-free number to different numbers at different times or even forward your toll-free number to your cell phone. This gives you the flexibility to deliver the customer experiences your customers desire without breaking your back to deliver them.
  4. Add prestige. Toll-free numbers, while more common, generate a higher level of confidence in consumers. Sharing a toll-free number with your customers may lead to better conversion as it builds a sense of trust with your business.
  5. Last, but not least, there’s no contact, no setup fees, and no commitment when you claim your toll-free number through DialButler.com.

Claim Your 800 Toll-Free Number

%d bloggers like this: