Launches

Today we have launched a new Phone Survey service which can be used to capture both DTMF (0-9 keypress) and free-form (recording) feedback from your customers. Call ‪858-264-3425‬ for a demonstration of this new service!

Immediate Follow-Up – Using our DTMF survey feature, you can immediately follow-up with customers who have had poor experiences. This is a great way to recover the customer and regain the trust lost through the initial experience.

Real-Time Results – See and act on survey results as soon as the customer finishes their call. Results are both aggregated to tell the overall story and available at the individual level to take action on driving change.

Multiple Types of Feedback – Our survey feature supports both DTMF (0-9 keypress) AND free-form recordings to gather quantitative and qualitative feedback. The free-form recording option allows you to gain additional insights to help inform and drive change to your DTMF-based questions.

A Wide Variety of Uses – Using our inbound survey service, perform market research, survey post-purchase satisfaction, measure customer service quality, gather post-sales follow-up data, and more!

Click here to claim your Dial Butler phone number and give it a try today!

Whether you’re a small business owner, event promoter, or community organizer, your customers are actively snapping pictures of their meals, taking photos to remember their experiences, and sharing these images with their friends. I’m excited to announce the launch of MMS Image Feeds today. This feature allows you to interact with your customers/audience while also promoting your product or event! When your customer send images via text message to your Dial Butler phone number, they’ll automatically be displayed on your MMS Image feed. This customizable image feed can be displayed on computer monitors, televisions, and other digital displays throughout your venue. Simply point your display to the custom Dial Butler address provided in your account and you’re good to go! No additional configuration or setup is needed. The displays with automatically update with fresh photos.

Here’s a feed recording showing how a restaurant owner is using Dial Butler’s MMS Image Feed feature to showcase customer photos on displays in the waiting and bar areas.

-Kevin

As a request of customer requests and feedback, today we launched the ability to set a default auto-reply message for all incoming text messages. If an incoming text message doesn’t have a keyword associated with it, you can set a default auto-reply text message. This feature is a great way to provide confirmation of message recipient to the sender. You can also use default auto-reply to set expectations on what happens next for your use case (such as “Look for your photo on our 4pm news broadcast!” or “Thanks for sharing your feedback with us”).

To use this feature, simply navigate to the Manage Account section of Dial Butler, select “Inbound Contact Flows” and then “Text – Inbound” from the left menu, and enable the Default Auto-Reply message. As with standard keyword replies, you can also include an image in your default auto-reply text message.

If you have a feature you’d like to see, let us know by engaging with us on social media or commenting on this blog post!
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DialButler.com offers toll-free number forwarding with custom messages (“Thanks for calling!” or “We’re close right now, send an email”) that can either be uploaded OR converted from text-to-speech. This enables our customers to quickly modify messaging without re-recording messages manually. Dial Butler launched a new text-to-speech tool for our customers to enable editing and fine-tuning messages for their Dial Butler toll-free numbers before making them live.

In effort to enable agile experiences for our customers, Dial Butler has offered text-to-speech for menu messaging (along with eight different voices to choose from). Using our text-to-speech menu tool, customers can modify the messages their callers hear when they dial their Dial Butler toll-free number without having to manually record messages or pay for voice talent to manually record messages. This is a great way to insert adhoc messages to get the word out about promotional events, let callers know about sudden business closures due to weather, and keep a low-overhead on your customer service infrastructure.

Launching today, all Dial Butler customers now have access to our new text-to-speech sandbox tool. This tool enables you to listen to your toll-free configuration messages before saving them so that you know what they sound like and how long they are before they’re exposed to your callers. Tweak the wording and compare the eight voice options available to find the perfect sound for your callers. Here’s a quick video demo of how simple it is to use!

We hope you enjoy this new feature which is available to everyone at no additional cost. As always, we want your feedback on what other tools and features you’d like to see. Reach out via social media (@DialButler) and let’s chat!